I ran into my first problem with airbnb after posting my first airbnb article. I was looking for a place to stay in Istanbul, and someone had their room available as an instant book. $31 a night and it comes with two cats!? I’m sold! Unfortunately it was listed in err. The host let me know and I went to cancel it immediately. My receipt showed $185 to the host and $23 to airbnb in service fees. Upon cancellation about 13 hours after reservation, the $185 refund began processing. I had read some stories about hosts/visitors having problems and the only one winning be airbnb, so I was hoping I’d have a pain-free experience getting my money back, as I did not feel I should be required to pay the booking fee for this cancellation, although it was not going to be refunded without a request.
I opened my ticket via their online help/e-mail system, March 28th at 12:30pm. I was getting worried as I had heard nothing back for days and although I could view my ticket, it was not assigned anyone to review it for days either. Today, April 2nd, I did get a response at 9:30am and find my ticket to be assigned. No hassles, they will be refunding the money. Took near 5 days to get a response, but thankfully all has been taken care of smoothly. Still highly recommending airbnb!